Hey there! At Modelink, we’re not just another faceless online store—we’re a small team of passionate folks who genuinely care about your experience. Ever since we started this journey, we’ve made it a point to read every single email that comes our way. In fact, our founder, Jamie, still personally replies to customer messages at least once a week. It’s those little connections that keep us going.
Got a question, suggestion, or just want to chat? We’re all ears. Here’s how you can reach us:
Prefer typing? Our live chat is available during business hours—look for the little icon in the corner. Or, if you’re old-school like some of us, feel free to drop a letter at our Nebraska address. Yes, we still check the mailbox!
Here’s the thing—we don’t just sell products; we build relationships. That time a customer told us their packaging made their kid’s birthday extra special? We still talk about it in team meetings. Or when someone suggested a minor tweak to our search function, and we implemented it the next week? That’s the stuff that keeps us improving.
So whether you’re reaching out to say hi, ask about sizing, or even share a complaint (we appreciate those too—helps us grow), know that a real person will read it. No bots, no canned responses. Just honest, human conversation.
Quick tip: If you’re emailing about an order, include your order number—it’ll help us help you faster. But no stress if you forgot; we’ll figure it out together.
P.S. We know contacting customer service can sometimes feel like shouting into the void. Not here. Try us and see—you might just get Jamie’s famous 3-paragraph reply about Nebraska sunsets along with your answer.
